Privacy Policy
This Privacy Policy explains how Infinicore IQ collects, uses, shares, and protects information when you visit our website, contact us, or use our automation, CRM, marketing, reputation, website, and analytics services.
Information We Collect
We may collect information you provide directly, information collected automatically, and information needed to deliver services to your business.
- Contact details such as name, business name, email address, phone number, and message content.
- Business information such as lead sources, CRM fields, campaign preferences, appointment details, customer communications, and reporting data you ask us to process.
- Website usage information such as device type, browser, pages visited, referring pages, approximate location, and interaction data.
- Payment, billing, and account information when required to set up or maintain services.
How We Use Information
We use information to operate the website, respond to inquiries, provide requested services, improve performance, and protect our systems.
- To set up automations, CRM workflows, lead routing, text/email campaigns, dashboards, and integrations.
- To communicate with you about projects, support requests, billing, service changes, and business opportunities.
- To personalize and improve our website, marketing, reporting, and customer experience.
- To detect abuse, troubleshoot technical issues, enforce agreements, and comply with legal obligations.
Cookies and Tracking
Our website and services may use cookies, pixels, tags, analytics tools, and similar technologies to understand site traffic, measure campaigns, remember preferences, and improve performance. You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.
How We Share Information
We do not sell personal information. We may share information with trusted service providers and platforms that help us deliver services, such as CRM systems, messaging providers, email platforms, analytics tools, hosting providers, payment processors, and integration partners.
We may also share information when required by law, to protect rights and safety, to enforce our agreements, or as part of a merger, acquisition, financing, or business transfer.
Customer Data and Communications
If we process leads, contacts, messages, reviews, or customer data on behalf of your business, you are responsible for having the rights, consent, and notices required to collect and use that data. We process that information to provide the services you request and according to our agreement with you.
SMS, Email, and Marketing Compliance
When campaigns involve SMS, email, or other marketing communication, you are responsible for ensuring your lists, consent practices, message content, and opt-out processes comply with applicable laws and carrier or platform rules. We can help configure tools, but legal compliance for your business communications remains your responsibility.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Data Retention
We keep information for as long as needed to provide services, maintain business records, resolve disputes, comply with legal obligations, and enforce agreements. Retention periods may vary depending on the type of information and the services provided.
Your Choices
You may contact us to request access, correction, deletion, or restriction of personal information where applicable. You may also unsubscribe from marketing emails using the unsubscribe link and opt out of SMS messages by replying with the instructed opt-out keyword where supported.
Children's Privacy
Our website and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.
Contact Us
For privacy questions or requests, contact us at [email protected].